Refund & Cancellation Policy

Draft for review. This page hasn't been reviewed by a lawyer yet, and items in [square brackets] are still to be filled in. Last updated 2026-11-07.

This policy covers paid Gelaito plans (Solo, Growth and Business) and AI credit packs, sold by Oaisis Media Group LLC. Payments are processed by Stripe. Enterprise plans follow their written agreement.

Cancelling a subscription

The workspace owner can cancel at any time under Billing in the app.
Your plan stays active until the end of the period you've already paid for. It doesn't renew after that, and the workspace moves to the Free plan.
Your records are kept when you move to Free. If you have more active leads or open tasks than Free allows, they all stay, but you can't add more until you're within the limits or upgrade.

Changing plans

Upgrades start straight away. Stripe charges the prorated difference for the rest of the current period, and the extra AI credits are added at once.
Downgrades take effect at your next renewal date. Nothing changes until then.

Failed payments

If a renewal payment fails, we show a notice in the app and Stripe retries it. If it can't be collected, the workspace moves to the Free plan. Nothing is deleted.

AI credit packs

Purchased credits don't expire and aren't removed when your plan renews. They can be used while this workspace is on a plan with hosted AI (Solo, Growth, Business, or Enterprise if your contract allows). If your plan ends, they stay in the workspace and work again when you subscribe. Monthly included credits are used first. Credits can't be transferred to another workspace or exchanged for cash.
An AI request that fails, or that the AI declines, doesn't use credits.
If a credit-pack payment is refunded or reversed, the matching unspent credits are removed.

Refunds

Subscriptions: [refund policy to be decided by the owner, for example whether a first payment can be refunded within a set number of days].
Credit packs: [refund policy for unused credit packs to be decided by the owner].
Where the law where you live gives you a right to a refund, that right applies.
To ask for a refund, email help@gelaito.com from the email you sign in with, with the date of the payment.